FREQUENTLY ASKED QUESTIONS
Our goal is to provide a seamless online shopping experience, prioritizing customer satisfaction above all else. We are committed to ensuring that every customer is 100% satisfied with their purchase.
Our easy returns policy allows you to return products bought from us within the designated return period. Returns must be initiated within 7 days of receiving your order. he product must be unused, in its original packaging, and with all tags intact.
Rest assured, your purchase is protected, and your money is safe.
To start a return, you can choose one of the following methods:
- Use the chat feature on our website to submit a return request.
- Alternatively, you can WhatsApp us at +91-9136403865 with your return request. Please include the registered mobile number and email address linked to your order when contacting us via chat or WhatsApp.
Ensure the product is unused and in its original condition. Include all price tags, labels, packaging, and the invoice when returning the item. The shipping fee will only be refunded if all items from your order are returned.
Follow these steps to request a return:
Ø Unboxing Video: In case of any package damage, record an unboxing video of the product. This is necessary for us to forward to the logistics team and raise a claim.
Ø Send Proof: Share pictures and the unboxing video of the product you wish to return via our WhatsApp at +91-9136403865.
Ø Reason for Return: Clearly state the reason for the return.
Ø COD Orders: If you paid by cash on delivery (COD), please provide your bank details for the refund, including the bank name, beneficiary name, account number, and IFSC code.
Ø Return Approval: Once all the details are submitted, our team will review your return request and arrange for the pickup.
Ø Pickup Process: We will coordinate with our courier partner to pick up the return package from your address within 12 to 24 hours. If the pickup is not completed in that timeframe, feel free to contact us via the website chat or WhatsApp at +91-9136403865 to escalate the issue.
Ø Refund Process: Once the product is received by the seller, the refund will be initiated. Typically, it takes 10-12 business days for the item to reach the seller. If the product is received in its original condition, the refund will be processed. For COD orders, the refund will be credited to your bank account within 24 to 48 hours. For prepaid orders, it may take 10 to 12 working days for the refund to reflect in your account.
Items purchased from Dukandeal.com come with a 7-day return policy, provided the product is not labeled as "NO RETURNS ACCEPTED."
Order cancellations are permitted before the product is dispatched. If the order is canceled before it enters the processing stage, a full refund will be issued. Once the order has been processed or dispatched, cancellations are no longer allowed. Cancellation requests must be made within 12 hours of placing the order, and only if the product has not yet been dispatched.
If you have any inquiries , one can fill up the query form or email us at Dukandeal2020@gmail.com
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